Mercure Antwerp City Centre

This hotel is about a 20min walk to the Central Station, but close enough to everything you need in 'downtown' Antwerp. Located in a safe and convenient area. The staff is excellent, even accommodated our last minute request of staying an extra night, for a cheaper price than listed on booking or their website. The rooms are great in size. we had 2 single beds, a chair, a desk with its own chair, a closet, and a shoe rack/sitting area. The bathroom is decent sized too, with good lighting, and toiletries. Wifi was great too, 2 people working with no slowness or issues. We didn't go to the bar in the lobby but it looked nice and always had people in it.

Room was lovely and spacious, generally minimal external noise. Bed was huge and so comfortable. We didn't opt for breakfast, however the breakfast/restaurant area looked lovely. Staff were incredibly friendly and genuinely wanted to help their guests. Short distance to walk to the central train station and other points of interest. We notified the hotel in advance that we were visiting over my 30th birthday and we had a lovely little card and packet of biscuits waiting for us on arrival which was a nice touch. We took the train across to the Bobbejaanland theme park which was super easy to do too.

The staff at the property were very friendly and helpful, contributing positively to our overall experience. However, we did encounter a notable issue regarding the sleeping arrangements. The listing advertised a double king-size bed, which was a significant factor in our decision to book this place. Unfortunately, upon arrival, we discovered that the bed was actually two twin beds pushed together. This setup was not particularly comfortable for us as a couple and detracted from the otherwise pleasant experience. We believe it would be beneficial for future guests if the listing photos or descriptions could more clearly indicate the actual bed arrangement. This transparency would allow potential guests to make a more informed decision, aligning their expectations with reality. While this issue did not completely overshadow our stay, a more accurate representation of the sleeping arrangements would have certainly enhanced our overall satisfaction.

Location was good. Room was very large and we had plenty of space to move and spread our belongings around. Recommend it for long stays as well. Bathroom was also very neat and practical to use.

Staff were very friendly and chatty. Loved their energy and warm nature, both at reception and restaurant. The chef was great. It was nice having a chat with him. He makes great meals, and I loved the chicken wings 😃 which surprised us for Belgium! When we met him though, it all made sense. Would definitely stay here again.